What Can Candy Chat Do for Brands?

But this is a brief overview — Candy Chat makes life easier for brands by allowing customer engagement, better support and data that is definitely useful in search of growth. The capacity to handle up to 500 million interactions in a single second, makes Candy Chat, the new age conversational platform which provides real-time responses and unparalleled customer experience reducing wait time by almost 60%. Responding Quickly Salesforce published a report about how faster response times lead to a 25% increase in customer satisfaction since the experience of having an issue resolved quickly and efficiently is one of the main priorities for users.

Candy Chat facilitates automation that reduces up to 80% of regular questions in customer support, which gives the human agent more time on complex challenges. When using AI for customer service, brands report 30% reductions in operational costs because the automated support is more efficient and thus less need for a large service team. With an implementation like Candy Chat, other brands can achieve a much-needed reduction in operational costs and support capacity with the same level of efficiency that H&M has achieved, utilising the power of AI to assist in customer service.

Candy Chat analyze customer behavior using Natural Language Processing (NLP), providing brands with actionable insights on user preferences and trends; enabling personalized marketing. As per McKinsey, relevant personalized experiences lead to an increase in revenue of 10-15% for businesses, as customers are more likely to engage with focused and tailored content. Brands can design more targeted campaigns with the personalization capabilities of Candy Chat, which improve user engagement and increase conversion rates.

Along with the cute conversations, Candy Chat provides either through direct or indirect feedback from users via analysis of sentiments skills, allowing brands to measure user satisfaction and uncover room for improvement. AI-Driven Sentiment analysis gives brands a 360-degree view of customer voice which helps them proactively tweak the brand offering to increase loyalty and decrease churn. Companies that implement sentiment analysis experience a reduction of roughly 20% in customer retention, since problems are remedied before they can affect loyalty.

What is Candy Chat for brands candy chat enables brands to automate, analyze and engage with their customers at every touch point so they can boost their CX, lower cost, and make better data-driven decisions that move the needle in terms of growth & brand loyalty.

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